Smart Customer Service: Gaylord Opryland

Magnificent Gaylord Opryland Hotel

How would you like your favorite recording artist to wish you “good morning”? If you’re a guest at the Gaylord Opryland in Nashville, you’re in luck – that’s exactly what happens every day!

. For Blake Shelton, press 1. For Charlie Pride, press 2. For Charlie Daniels, press 3. For Kellie Pickler, press 4. For Hillary from Lady Antebellum, press 5. For Trace Adkins, press 6. For the standard wake-up call, press 7.”

Each of these options results in a “call” whereby the chosen artist gives their name and wishes the guest a good morning.

What a brilliant and location-appropriate gesture! Offering wake-up calls from country music superstars probably wouldn’t play well anywhere outside Nashville, the universally recognized home of country music (unless, of course, it’s a hotel in Vegas playing host to the Academy of Country Music Awards).

Congratulations to the Gaylord Opryland for offering such a unique service for its guests. This experience helps differentiate the giant resort, which also features several live entertainment stages in addition to the actual on-air studio for WSM-650 AM radio.

Leaders are well-known, well-liked, and well-respected.
And, they tend to do far more business.