Check out these examples of:
✬ Not-so-Smart Customer Relations: How America’s largest purveyor of pizza is testing a people-free experience where the customer does not ever touch a human being.
✬ Smart Recovery: How Disney is bouncing back from lack of success at Disneyland via a strategic partnership with Target that will place Disney stores inside select Target stores, including one in Euless.
✬ Smart Priority: How Chick-fil-A has cultivated such a deep level of Brand Intimacy with its customers.
✬ Tiebreaker: How a couple focused much of their wedding on their affinity for Waffle House.
And, of course, this month’s Yogi-ism from the beloved New York Yankee.
Click here for the August edition of Monthly Musings.